Freshworks

Customer Support, Operational Excellence and Everything In Between

For Operations and Beyond

At Mindbridge Consulting, we leverage Freshworks’ powerful suite of customer engagement and IT service management tools to help organizations optimize customer support, streamline operations, and drive operational excellence.

Discovery, Sizing and Scope

We begin by understanding your service challenges, customer experience goals, and operational objectives. Our experts then develop a tailored plan and provide you with a detailed quote.

Implementation

We deploy Freshworks’ state-of-the-art platform, customising it to meet your unique customer support and IT service needs, ensuring smooth integration with your existing processes.

reviews & deliver project

After thorough testing and evaluation, we secure sign-off and provide ongoing support to ensure continuous improvement and long-term success.

Create Amazing Customer Journeys

Why Choose Freshworks?

Customer Engagement

Locate and manage critical customer interactions across all channels for real-time resolution and informed decision-making.

Service Visibility

Gain complete insight into your customer support and service operations with tools that monitor tickets, feedback, and performance metrics.

World-Class Service Management

Detect issues and automate workflows with cutting-edge analytics and proactive alerts, ensuring swift response and enhanced customer satisfaction.

Go Beyond – Get Ahead

We Leverage Growth Using Cutting Edge Technology

Person Working on a Laptop

  • Collect Data from Multiple Sources

  • Consolidate Information into one place

  • Merge altogether for true visibility

Team Planning

  • Leverage AI to scale business

  • Make light work of compliance

  • Eliminate security concerns

Man Drawing on Whiteboard

  • Best-In-Class Search Capability

  • Make life easier for staff and customers

  • Deepen business understanding

Passionate – Dedicated – Professional

what people are saying

We deliver world class technology solutions to solve data sprawl, compliance issues, leaky cybersecurity and IT problems.

Quotes Dark

Implementing ISO 27001 typically takes 3 to 7 months, depending on factors like regional presence, employee count, and scope. Faced with a pressing need to achieve certification — driven by both an upcoming funding milestone and supply chain requirements — we turned to Mindbridge Consulting for support.

Leveraging their expertise and innovative AI-powered tools, Mindbridge not only accelerated the implementation timeline but also ensured we successfully obtained our certification. Their efficient approach helped us meet critical deadlines while strengthening our information security posture.

Gina – Programme Manager at Sterling Molecules

Quotes Dark

MindBridge collaborated with Inertia to establish Project Management as a Service (PMaaS). By defining a robust delivery mechanism with clearly defined gates, they enabled Inertia to deliver a structured, transparent, and efficient project management framework.

This approach not only fostered trust and confidence but also elevated Inertia’s value proposition by offering a seamless, value-added service to our customers. Additionally, they ensured the process was supported by a well-resourced team, equipped to hit the ground running from day one, driving immediate impact and ensuring project success.

Greg – CEO at Inertia